I am sure when thing work, this is a great service. My experience was unfortunately different, and it really was how the entire situation was handled. I reached out to Eric, the owner, and pretty much a half hearted apology but essentially told I was shit out of luck.
If they are putting hardware on your PAX system, I would be careful, they might ruin your doors
Here is my story
IDA Flatpack were super accommodating to send someone on Friday evening to assemble my PAX after Ikea screwed me over by not delivering that Thursday. Unfortunately he forgot his stencil or something to assist him with putting the handles on the door, so requested to come back Sunday to finish the job. Not a problem.
On Saturday my husband and I level our closet, and place the PAX exactly where we wish it to go in the room
Sunday, Nate comes and puts the handles on. I go to check the handles, and they are obvious to the naked eye they are uneven. I tell Nate and he tried to square up the doors. At the ends, even with his best efforts, something was off, but he told us unless he drilled new holes, that was the best he could do.
After Nate left, we discovered that he had moved our PAX a few inches over, I'm not sure why. All the work my husband and I went through to level and ensure the closet was correct was for nothing, it took us another half hour / hour after Nate left to square the closet (now with clothing), it was a total waste of time. I am most displeased with how the handles look, from the outside and inside. I am attaching pictures so you can see what looks to be a mess from both the outside of the closet and the inside. The outside you can the screws, and the inside of the closets looks like the hole was drilled several times because he couldn't get the right placement.
I am highly disappointed at this. The doors are ruined. I expected much more professional work from someone who does this all the time. If I had known this would be the result, I would not have let him near the handles of the PAX. Nate was pleasant and great, but his work at the end really did not hold up for what I think you would expect when you send someone out to do a job.