FAQ’S

Living potted plants with exception to one or two small plants no more than 6 inches we do not deliver.

For those of you who may not know, the marketplace is the section in Ikea where you’ll find all smaller items
such as lamps, baskets, utensils, cookware, bathroom linens, textiles etc. Anything that’s not furniture.

Shopping in the marketplace may take a longer period of time if there is an excessive amount of these types

of items on your shopping list. This type of charge is determined after we have reviewed the complete list.

Yes assembly without delivery is available. There is a minimum of $125 no matter how short the time of the assembly is if we are not providing delivery at that same time.  If necessary for us to bring larger tools and ladders that require use of a vehicle to transport, parking fees may and will apply (subject to area in which you reside).

No. Without the list we will not be able to determine the length of time we need to reserve to get the job done.

Create a shopping list from the Ikea website and email us with your phone number, delivery address and desired date and time.  Instructions are detailed on our website for you already.

In most cases a walk-up building will incur an additional $15/flight for anything after the first flight (2nd floor).
We consider the ground floor to be the first floor. For significantly small orders it’s possible this charge will be waived.  Larger orders and orders with sofas may incur the walk-up fee starting at the ground floor.

If we provided the delivery and you change your mind about something you ordered, we can return it for for you at no additional charge in most cases as long as we are taking the item with us the same day we brought it to you. Returning something on a different date or something we did not deliver will be a basic delivery charge for $110.00.

With OUR shopping & delivery package we do our best to locate your items at one the FOUR Ikea stores we service and will go to whichever one has all or most of your items in stock on the day of shopping and delivery. We have no control over what’s going to be in stock that day, so there’s no guarantee that you will get everything on your list especially if it’s long. Ikea has stores in Elizabeth, NJ – Paramus, NJ – Brooklyn, NY – Long Island, NY.

NOTE: The delivery prices list are do NOT include shopping at multiple stores.  If multiple stores are required this will incur additional delivery fees and may require multiple days to shop (and deliver possibly).

Please send the details to us in an email of who the Certificate of Insurance (C.O.I.) needs to go along with your complete address and unit #, legal name on the lease or deed, and the SAMPLE COI (which you can get from your building management).  We will need to submit this to our insurance company to request the document be created.  COIs are not one-off documents and one must be individually created for every job/client.

We can take cash, VENMO, Zelle/Chase Quickpay, Google Pay, Apple Pay, CashApp or Credit Card at time of delivery (however credit/debit card payments will have an additional 3% fee that the card companies charge, to ensure we are fully reimbursed and payed for the services).

We will front the money and you will be reimbursing for the cost at delivery in most cases.

Our Zelle/Chase Quickpay email is IDAFlatpack@gmail.com